Our Location
United Arab Emirates
Refund and Returns Policy
At Think Coffee UAE, we are committed to providing you with the finest roasted coffee beans and ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.
1. Refund Eligibility
To be eligible for a refund, please ensure that:
- The request is made within 5 days of purchase.
- The coffee beans are returned in their original packaging, unopened, and unused.
- You have a valid proof of purchase.
2. Non-Refundable Items
Certain items are not eligible for a refund, including:
- Opened or used coffee beans.
- Customized or personalized orders.
- Sale or clearance items.
3. Refund Process
To initiate a refund, please follow these steps:
- Contact our customer service team at [email protected] with your order number and reason for the refund request.
- Our team will review your request and, if approved, provide you with instructions on how to return the items.
- Once we receive the returned items and inspect them, we will process your refund. Please note that it may take 5-7 business days for the refund to reflect in your original method of payment.
4. Shipping Costs
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.
5. Damaged or Incorrect Items
If you receive damaged or incorrect items, please contact us immediately at [email protected] with a photo of the damaged or incorrect item and your order number. We will arrange for a replacement or refund as per your preference.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected] and follow the instructions provided.
7. Contact Us
If you have any questions about our refund policy, please contact us:
- Email: [email protected]
- Phone: +971 56 795 2605
Thank you for choosing Think Coffee UAE. We appreciate your business and are here to ensure you have the best experience with our products.